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Zendesk Introduces New Way to Save Money on Customer Service

StartUp Knowledge > Forums

SAN FRANCISCO, Nov. 9, 2011 /PRNewswire via COMTEX/ -- Zendesk, the proven cloud-based help desk software provider, today announced its new Forum Analytics feature that offers at-a-glance insight into the effectiveness of an organization's self-service content in its knowledge base. Support managers can now obtain summary views that show all user activity across a company's online forums and knowledge base, or drill into specific topics in the knowledge base for a more granular view of user activity. Using analytics to refine and improve support content is a critical aspect in resolving customer support issues before they are escalated to a person, which can lead to lower operational costs and faster resolution times of support issues...

171 days Ago

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